Negotiation & Conflict Resolution Training Course

Joanna Shea , Scott Tillema , Leighton Wilks , and Inés Piccinino

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The Negotiation & Conflict Resolution Training course is designed to equip professionals with essential skills in strategic networking, conflict management, and effective negotiation. Emphasizing practical preparation and interpersonal awareness, the program guides learners through identifying key decision makers, crafting clear value propositions, and managing relationships strategically to achieve desired outcomes. The training is rooted in real-world experiences and highlights the importance of both emotional intelligence and technical expertise in complex negotiations. Participants will develop confidence and the ability to create value in various negotiation and conflict scenarios through a structured, 12-module learning journey.Read more...

Who Should Take This Course
• Those aiming for career advancement
• Technical and business professionals
• Individuals seeking leadership skills
• Employees facing complex negotiations

What You Will Learn
• Managing conflict effectively
• Identifying key decision makers
• How to build a strategic network
• Crafting and practicing value propositions

Why This Course Works
• Preparation improves negotiation outcomes
• Networking leads to career and income growth
• Emotional intelligence enhances negotiation success
• Effective relationships drive opportunity and leverage

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Course contents

    Chapter 2 - Negotiation & Conflict Types and Engagement Tactics

    2.01 Negotiation and Conflict Types - Part 1 (17 min.)

    2.02 Negotiation and Conflict Types - Part 2 (9 min.)

    2.03 Negotiation and Conflict Types - Part 3 (8 min.)

    2.04 Negotiation and Conflict Types - Part 4 (12 min.)

    2.05 Negotiation and Conflict Types - Part 5 (7 min.)

    2.06 Negotiation and Conflict Types - Part 6 (20 min.)

    Chapter 3 - Conflict Resolution - Respect

    3.01 Conflict Resolution (8 min.)

    3.02 Respect (15 min.)

    3.03 The FEARs (11 min.)

    3.04 Empathy (9 min.)

    3.05 Autonomy (12 min.)

    3.06 Recognition (18 min.)

    Chapter 4 - Conflict Resolution - React

    4.01 Conflict Resolution - Review (4 min.)

    4.02 React (11 min.)

    4.03 Defensiveness (12 min.)

    4.04 Blame (12 min.)

    4.05 Self-Control (12 min.)

    Chapter 5 - Conflict Resolution - Respond

    5.01 Conflict Resolution - Respond (17 min.)

    5.02 Active Listening (24 min.)

    5.03 The Non-verbals (16 min.)

    5.04 Methods of Response (22 min.)

    Chapter 6 - Conflict Resolution - Resolve

    6.01 Conflict Resolution - Resolve (31 min.)

    6.02 Case Study (21 min.)

    Chapter 7 - Persuasion, Influence & Power

    7.01 Persuasion and Influence (9 min.)

    7.02 Likeability (7 min.)

    7.03 Social Proof, Authority & Scarcity (17 min.)

    7.04 Commitment & Consistency (3 min.)

    7.05 Unity / Team (4 min.)

    7.06 Power (14 min.)

    Chapter 8 - Ethics in Negotiations

    8.01 Ethics in Negotiations - Part 1 (7 min.)

    8.02 Ethics in Negotiations - Part 2 (10 min.)

    8.03 Ethically 'Grey' Tactics (9 min.)

    8.04 Deceptive Tactics (28 min.)

    Chapter 9 - Distributive vs. Integrative Negotiations

    9.01 Distributive vs Integrative Negotiations (25 min.)

    9.02 Integrative Negotiations (12 min.)

    Chapter 10 - Value Creation

    10.01 Value Creation (13 min.)

    10.02 First Offer (15 min.)

    Chapter 11 - Planning, Process, Teams & Strategy

    11.01 Planning, Process, Teams & Strategy (21 min.)

    Chapter 12 - Cross-Cultural Negotiations

    12.01 Cross-Cultural Negotiations (14 min.)

    12.02 Scenario #2 (6 min.)

    12.03 Scenario #3 (12 min.)

    12.04 Cross-Cultural Checklist (6 min.)

    Chapter 13 - Government Negotiations

    13.01 Government Negotiations - Part 1 (18 min.)

    13.02 Government Negotiations - Part 2 (19 min.)

    13.03 Government Negotiations - Part 3 (16 min.)

    13.04 Government Negotiations - Part 4 (23 min.)

    Chapter 14 - Summary

    14.01 Negotiation & Conflict Resolution - Summary (9 min.)