Negotiation & Conflict Resolution Training by The Negotiations Collective Course

Joanna Shea , Scott Tillema , Leighton Wilks , and Inés Piccinino

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No two negotiations are the same. Political (internal or external), economic, environmental, and a variety of other factors will present themselves in different ways in different negotiations. You cannot control these variables, no matter how talented a negotiator you are. What you can influence, and control is how you prepare for the pending negotiation, how you present yourself as a negotiator, how you resolve conflict, and how you offer acceptable solutions that, ultimately, work for all parties. ​Read more...

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Course contents

    Chapter 2 - Negotiation & Conflict Types and Engagement Tactics

    2.01 Negotiation and Conflict Types - Part 1 (17 min.)

    2.02 Negotiation and Conflict Types - Part 2 (9 min.)

    2.03 Negotiation and Conflict Types - Part 3 (8 min.)

    2.04 Negotiation and Conflict Types - Part 4 (12 min.)

    2.05 Negotiation and Conflict Types - Part 5 (7 min.)

    2.06 Negotiation and Conflict Types - Part 6 (20 min.)

    Chapter 3 - Conflict Resolution - Respect

    3.01 Conflict Resolution (8 min.)

    3.02 Respect (15 min.)

    3.03 The FEARs (11 min.)

    3.04 Empathy (9 min.)

    3.05 Autonomy (12 min.)

    3.06 Recognition (18 min.)

    Chapter 4 - Conflict Resolution - React

    4.01 Conflict Resolution - Review (4 min.)

    4.02 React (11 min.)

    4.03 Defensiveness (12 min.)

    4.04 Blame (12 min.)

    4.05 Self-Control (12 min.)

    Chapter 5 - Conflict Resolution - Respond

    5.01 Conflict Resolution - Respond (17 min.)

    5.02 Active Listening (24 min.)

    5.03 The Non-verbals (16 min.)

    5.04 Methods of Response (22 min.)

    Chapter 6 - Conflict Resolution - Resolve

    6.01 Conflict Resolution - Resolve (31 min.)

    6.02 Case Study (21 min.)

    Chapter 7 - Persuasion, Influence & Power

    7.01 Persuasion and Influence (9 min.)

    7.02 Likeability (7 min.)

    7.03 Social Proof, Authority & Scarcity (17 min.)

    7.04 Commitment & Consistency (3 min.)

    7.05 Unity / Team (4 min.)

    7.06 Power (14 min.)

    Chapter 8 - Ethics in Negotiations

    8.01 Ethics in Negotiations - Part 1 (7 min.)

    8.02 Ethics in Negotiations - Part 2 (10 min.)

    8.03 Ethically 'Grey' Tactics (9 min.)

    8.04 Deceptive Tactics (28 min.)

    Chapter 9 - Distributive vs. Integrative Negotiations

    9.01 Distributive vs Integrative Negotiations (25 min.)

    9.02 Integrative Negotiations (12 min.)

    Chapter 10 - Value Creation

    10.01 Value Creation (13 min.)

    10.02 First Offer (15 min.)

    Chapter 11 - Planning, Process, Teams & Strategy

    11.01 Planning, Process, Teams & Strategy (21 min.)

    Chapter 12 - Cross-Cultural Negotiations

    12.01 Cross-Cultural Negotiations (14 min.)

    12.02 Scenario #2 (6 min.)

    12.03 Scenario #3 (12 min.)

    12.04 Cross-Cultural Checklist (6 min.)

    Chapter 13 - Government Negotiations

    13.01 Government Negotiations - Part 1 (18 min.)

    13.02 Government Negotiations - Part 2 (19 min.)

    13.03 Government Negotiations - Part 3 (16 min.)

    13.04 Government Negotiations - Part 4 (23 min.)

    Chapter 14 - Summary

    14.01 Negotiation & Conflict Resolution - Summary (9 min.)